Saturday, February 26, 2011
The First Step Is Admitting You Have A Problem
I was all happy happy last night when I started this post. And then today hit, and I thought I'd get cute and request a galley from NetGalley.
***SCREEEEECCCHHHH, kee-rash, blam-o!*** Or at least that's how I translate the soundtrack in my brain, a car slamming into a big brick wall. Seriously, I'm not a genius when it comes to computers, but I tend to pick things up pretty well when it comes to them. Hmm, then again, don't ask Wendy about my virgin blog days and trying to set my place up with all the pretties. Yeah, not so cute...
And then the ADE gods smiled on me and pointed me in the direction of the site's message boards for users. Forget the site's technical support and friendly advice -- they're bogus. I went to the people who actually use the software and scrolled through the long list of topics. "Authorizing Nook" popped up, and from there I finally figured out the problem.
So what do you get out of this post? Probably nothing. Hopefully you smiled. But, I beg you -- never go to tech support and hope that they can magically fix whatever problem ails you. In my case, I got lucky. But then again -- I went to the people who actually USE the equipment, not the nerds who support it, and got my answers, with a little bit of cheerleading from the girls at NetGalley. I applaud them, seriously.
Here's to a healthy relationship in the future, NetGalley!